Shipping & returns

We pack our Remembrance Urns in a soft, cloth bag, set within light wood shavings. The outer packaging is a secure, cardboard courier box. 
Please note: When determining the size of the Remembrance Urn you will need, be aware that 30kg of body weight creates approximately 1 litre of ash. 
All product will be shipped within 5 working days of receipt of order
All product is shipped by tracked courier via NZ Couriers
Returns will only be accepted for items broken in transit.
Returns will not be accepted for variations in wood grain, natural wood form or marks resulting from the hand-crafted process.
If your item is broken in transit please contact us via email at: within 3 days of receiving the item.

We will forward you the return process to follow.
Urncraft is not liable for the loss of items being returned.
On receipt of the returned item we will assess it to ensure it meets our criteria for replacement.
If the item meets the criteria for replacement, the cost of the return despatch will be covered by Urncraft.
If the item meets the criteria for replacement, a new item will be despatched with despatch costs covered by Urncraft.
No cash refunds will be given.